Returns & Exchanges.
We want you to feel confident in every piece. Because items are made to order, our returns work slightly differently than fast-fashion brands — but if something isn't right, we'll sort it.
How To Start A Return
Gather Info
Locate your order number and take clear photos if the item is faulty or damaged.
Get In Touch
Reach out via our Contact page or email within 5 days of receiving your order.
Await Authorization
We'll review your request and send specific return address instructions before you post.
Terms, Refunds & Conditions
01. Eligibility & Condition
You can request a return or exchange within 5 days of receiving your order.
To be eligible for a return or exchange, items must be:
- Unworn and unwashed
- In original, resalable condition
- Free from damage, marks, or strong odours
02. Faulty, Incorrect, or Damaged Items
If your order arrives damaged, has a printing fault, or contains the wrong item or size, we'll make it right immediately.
Please contact us as soon as possible with your order number, a brief description of the issue, and clear photos. For faulty or incorrect items, return postage will be fully covered.
03. Exchanges & Sizing
If you need a different size, contact us within the 5-day window. Size exchanges depend on specific product stock and production availability.
If an exchange isn't possible, we will talk you through the next best solution. Please check the Size Guide before ordering to ensure the best fit upfront.
04. Postage & Multi-Item Returns
Return postage costs for standard exchanges are the responsibility of the customer. Return postage for faulty or incorrect items is covered by us.
Because items are fulfilled by specialized production partners, multi-item returns may need to be shipped to separate facilities. Full return instructions and destination addresses will be provided once your request is approved. Please do not return items without contacting us first.
05. Refunds Process
Once your returned item is received and inspected, approved refunds will be processed to your original payment method.
Please allow a few working days for funds to show depending on your provider. Original delivery costs are non-refundable unless the item is faulty.
Make Less. Make It Better.
Above Average Clothing operates on a made-to-order model. Every piece is printed or embroidered specifically for you when ordered, keeping production responsible and waste to an absolute minimum.
- Zero warehouse overproduction
- No excess garment landfill waste
- Considered, deliberate production
Need To Request A Return?
Send your order number and issue details through our contact form. We'll reply as quickly as possible with next steps.
Contact Us